Cancellation & Refund Policy

Our policy on cancellations and refunds for course enrollments.

Last updated: January 2025

Important Notice

No cancellations or refunds are provided once a course is purchased.Please ensure you are committed to completing the course before making payment.

Payment Processing

All payments are processed securely through Razorpay, our trusted payment gateway partner. Your payment information is encrypted and protected according to industry standards.

Failed Payment Refunds

In case of payment failure or technical issues during the payment process:

  • If payment fails due to technical issues, no amount will be deducted from your account
  • If payment is deducted but enrollment fails, the amount will be automatically refunded
  • Refunds for failed payments will be processed within 3-5 business days
  • The refunded amount will be credited back to your original payment method

Course Access

Once payment is successful, you will immediately receive:

  • Course enrollment confirmation via email
  • Access to course materials and live session links
  • Invitation to course WhatsApp group (if applicable)
  • Schedule of upcoming live sessions

Technical Support

If you experience any technical issues with course access or payment:

  • Contact our support team immediately
  • Provide your payment reference number
  • We will investigate and resolve the issue within 24 hours
  • If the issue cannot be resolved, appropriate refunds will be processed

Course Completion

To ensure you get the most value from your investment:

  • Attend all live sessions as scheduled
  • Complete assignments and projects
  • Participate actively in discussions
  • Take advantage of 1-on-1 mentoring sessions

Contact for Payment Issues

For any payment-related queries or issues, please contact us:

Email: hello@edumettle.com
Phone: +91 7848843524
WhatsApp: +91 7848843524
Address: Rourkela, Odisha, India
Business Hours: Monday - Friday, 10 AM - 6 PM IST

Before You Purchase

Please ensure you have read and understood:

  • Course schedule and timing
  • Technical requirements for live sessions
  • Your availability to attend live sessions
  • Course content and learning objectives